Terms & Conditions
All quotations are valid for 30 days from the date it is issued, after this time period Total Seal is entitled to revise the quotation.
Upon signing Total Seal’s ‘Acceptance Form’ the client agrees & accepts these terms & conditions.
Total Seal’s ‘Acceptance Form’ is to be completed EXACTLY as intended to be shown on the invoice. The job is not considered as ‘booked’ until it is returned via email to totalsealws@gmail.com and a date of commencement is agreed upon.
Payment is strictly due on completion of job & on receipt of invoice. No statements are issued. Please note that Total Seal will not provide certification or warranty documents until all monies outstanding have been received.
Project dates & timeframes are estimates only & cannot be guaranteed due to many factors including weather, temperature & humidity.
Total Seal guarantees that all installations are completed to Australian Standard 3740.
Total Seal warrants the installation of waterproofing products, whilst the waterproofing products themselves carry their own warranties.
The effects of an Act of God including; lightening, floods or storms, etc.
- 10 years from installation by Total Seal.
- 10 years from installation for the product used.
The following are excluded from Total Seal’s warranty:
- The effects of an Act of God including; lightening, floods or storms, etc.
- Structural cracks, structural movement, vibration or displacement in the foundations, slabs or boarded areas in excess of the manufacturers terms & conditions, usually 3mm or greater.
- Damage to the membrane by any third party.
Warranty claims must be made by the customer to Total Seal within seven (7) days of discovery. The customer must provide all details of the services provided, date & address of installation, description of the alleged defect or failure along with photographic evidence via email to totalsealws@gmail.com
If the claim is determined to be covered under Total Seal’s Warranty, Total Seal will bear all costs of inspections, testing & other works carried out. By making a warranty claim, the customer agrees if it is determined that the alleged defect or failure is not covered by Total Seal’s Warranty, the customer will immediately reimburse Total Seal for all reasonable documented expenses incurred with respect to your claim, including & without limitation the cost of any inspections, testing & other work that has been carried out.